August 15, 2022Dr. Ande Durojaiye Vice President & Dean Miami University RegionalsCERTIFICATE OF COMPLETIONCatherine ZeekSales & Customer Satisfactionhas successfully completed the Microcredential56625992Credential:
August 15, 2022
Dr. Ande Durojaiye
Vice President & Dean
Miami University Regionals
CERTIFICATE OF COMPLETION
Catherine Zeek
Sales & Customer Satisfaction
has successfully completed the Microcredential
56625992
Credential:
Catherine Zeek
Students who earn a Microcredential in Sales & Customer Satisfaction will be ready to apply basic competency and strategies in marketing, sales and customer satisfaction; students will also be able to demonstrate quality customer service.
After completion, students will also demonstrate skill in delivery of service, building trust in sales transactions, critical thinking in regards to meeting customer needs, and an understanding of global customer service (including outsourcing).
Included courses:
CMR 105 - Introduction to Marketing
CMR 261 - Customer Service & Satisfaction
CMR 263 - Sales & Promotion
Skills / Knowledge
- sales
- marketing
- customer service
- English language
- active listening
- social perceptiveness
- critical thinking
- service orientation
- active learning
- reading comprehension
- decision making
- monitoring
- time management
- writing
- persuasion
- speaking
Issued on
August 15, 2022
Expires on
Does not expire
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