August 25, 2023Dr. Ande Durojaiye Vice President & Dean Miami University RegionalsCERTIFICATE OF COMPLETIONJennifer BittnerCustomer Servicehas successfully completed the Microcredential80646222Credential:
August 25, 2023
Dr. Ande Durojaiye
Vice President & Dean
Miami University Regionals
CERTIFICATE OF COMPLETION
Jennifer Bittner
Customer Service
has successfully completed the Microcredential
80646222
Credential:
Jennifer Bittner
Students who earn a Microcredential in Customer Service gain a plethora of industry driven skills, including critical thinking, communication and service orientation.
Other areas of focus include aspects of quality customer service, differentiation between internal and external customers, insight into basic marketing strategies and using data to inform customer service and marketing practices.
Included courses:
CMR 105 - Introduction to Marketing
CMR 261 - Customer Service and Satisfaction
CMR 282 - Computer-Based Business Analysis
Skills / Knowledge
- marketing
- business analysis
- service orientation
- active listening
- reading comprehension
- critical thinking
- getting information
- computers
- communication
- customer service
- English language
- making decisions
- problem solving
- social perceptiveness
- assessing performance
- time management
- writing
- persuasion
- Excel
- spreadsheet software
Issued on
August 25, 2023
Expires on
Does not expire
Job Insights
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Top job titles related to this credential
CASHIER - CUSTOMER SERVICE CUSTOMER SERVICE REPRESENTATIVE COOK - CUSTOMER SERVICE
Top Employers
U.S. Navy Home Depot Walgreens Starbucks CVS Health