May 30, 2023Dr. Ande Durojaiye Vice President & Dean Miami University RegionalsCERTIFICATE OF COMPLETIONMacy BegnocheCustomer Servicehas successfully completed the Microcredential74563602Credential:
May 30, 2023
Dr. Ande Durojaiye
Vice President & Dean
Miami University Regionals
CERTIFICATE OF COMPLETION
Macy Begnoche
Customer Service
has successfully completed the Microcredential
74563602
Credential:
Macy Begnoche
Students who earn a Microcredential in Customer Service gain a plethora of industry driven skills, including critical thinking, communication and service orientation.
Other areas of focus include aspects of quality customer service, differentiation between internal and external customers, insight into basic marketing strategies and using data to inform customer service and marketing practices.
Included courses:
CMR 105 - Introduction to Marketing
CMR 261 - Customer Service and Satisfaction
CMR 282 - Computer-Based Business Analysis
Skills / Knowledge
- marketing
- business analysis
- service orientation
- active listening
- reading comprehension
- critical thinking
- getting information
- computers
- communication
- customer service
- English language
- making decisions
- problem solving
- social perceptiveness
- assessing performance
- time management
- writing
- persuasion
- Excel
- spreadsheet software
Issued on
May 30, 2023
Expires on
Does not expire
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Top job titles related to this credential
CUSTOMER SERVICE REPRESENTATIVE CUSTOMER SERVICE MANAGER SENIOR CUSTOMER SERVICE REPRESENTATIVE
Top Employers
U.S. Navy Home Depot Walgreens AutoZone CVS Health