August 25, 2023Dr. Ande Durojaiye Vice President & Dean Miami University RegionalsCERTIFICATE OF COMPLETIONJennifer BittnerSales & Customer Satisfactionhas successfully completed the Microcredential80648385Credential:
August 25, 2023
Dr. Ande Durojaiye
Vice President & Dean
Miami University Regionals
CERTIFICATE OF COMPLETION
Jennifer Bittner
Sales & Customer Satisfaction
has successfully completed the Microcredential
80648385
Credential:
Jennifer Bittner
Students who earn a Microcredential in Sales & Customer Satisfaction will be ready to apply basic competency and strategies in marketing, sales and customer satisfaction; students will also be able to demonstrate quality customer service.
After completion, students will also demonstrate skill in delivery of service, building trust in sales transactions, critical thinking in regards to meeting customer needs, and an understanding of global customer service (including outsourcing).
Included courses:
CMR 105 - Introduction to Marketing
CMR 261 - Customer Service & Satisfaction
CMR 263 - Sales & Promotion
Skills / Knowledge
- sales
- marketing
- customer service
- English language
- active listening
- social perceptiveness
- critical thinking
- service orientation
- active learning
- reading comprehension
- decision making
- monitoring
- time management
- writing
- persuasion
- speaking
Issued on
August 25, 2023
Expires on
Does not expire
Job Insights
These are the most common job titles and employers with the most open positions related to this credential.
Top job titles related to this credential
Top Employers