CERTIFICATE OF COMPLETIONCailyn Curciohas successfully completed the MicrocredentialCustomer Service
Dr. Ande Durojaiye Vice President & Dean Miami University RegionalsDecember 21, 2022Credential:65003739
CERTIFICATE OF COMPLETION
Cailyn Curcio
has successfully completed the Microcredential
Customer Service
Dr. Ande Durojaiye
Vice President & Dean
Miami University Regionals
December 21, 2022
Credential:
65003739
Cailyn Curcio
Students who earn a Microcredential in Customer Service gain a plethora of industry driven skills, including critical thinking, communication and service orientation.
Other areas of focus include aspects of quality customer service, differentiation between internal and external customers, insight into basic marketing strategies and using data to inform customer service and marketing practices.
Included courses:
CMR 105 - Introduction to Marketing
CMR 261 - Customer Service and Satisfaction
CMR 282 - Computer-Based Business Analysis
Skills / Knowledge
- marketing
- business analysis
- service orientation
- active listening
- reading comprehension
- critical thinking
- getting information
- computers
- communication
- customer service
- English language
- making decisions
- problem solving
- social perceptiveness
- assessing performance
- time management
- writing
- persuasion
- Excel
- spreadsheet software
Issued on
December 21, 2022
Expires on
Does not expire
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