December 21, 2022Dr. Ande Durojaiye Vice President & Dean Miami University RegionalsCERTIFICATE OF COMPLETIONTrevor HouseCustomer Servicehas successfully completed the Microcredential65003745Credential:
December 21, 2022
Dr. Ande Durojaiye
Vice President & Dean
Miami University Regionals
CERTIFICATE OF COMPLETION
Trevor House
Customer Service
has successfully completed the Microcredential
65003745
Credential:
Trevor House
Students who earn a Microcredential in Customer Service gain a plethora of industry driven skills, including critical thinking, communication and service orientation.
Other areas of focus include aspects of quality customer service, differentiation between internal and external customers, insight into basic marketing strategies and using data to inform customer service and marketing practices.
Included courses:
CMR 105 - Introduction to Marketing
CMR 261 - Customer Service and Satisfaction
CMR 282 - Computer-Based Business Analysis
Skills / Knowledge
- marketing
- business analysis
- service orientation
- active listening
- reading comprehension
- critical thinking
- getting information
- computers
- communication
- customer service
- English language
- making decisions
- problem solving
- social perceptiveness
- assessing performance
- time management
- writing
- persuasion
- Excel
- spreadsheet software
Issued on
December 21, 2022
Expires on
Does not expire
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CUSTOMER SERVICE REPRESENTATIVE BENEFITS CUSTOMER SERVICE REPRESENTATIVE CUSTOMER SERVICE AGENT
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U.S. Navy Home Depot CVS Health AutoZone Starbucks