December 1, 2022Dr. Ande Durojaiye Vice President & Dean Miami University RegionalsCERTIFICATE OF COMPLETIONRobert RichterCustomer Servicehas successfully completed the Microcredential63425005Credential:
December 1, 2022
Dr. Ande Durojaiye
Vice President & Dean
Miami University Regionals
CERTIFICATE OF COMPLETION
Robert Richter
Customer Service
has successfully completed the Microcredential
63425005
Credential:
Robert Richter
Students who earn a Microcredential in Customer Service gain a plethora of industry driven skills, including critical thinking, communication and service orientation.
Other areas of focus include aspects of quality customer service, differentiation between internal and external customers, insight into basic marketing strategies and using data to inform customer service and marketing practices.
Included courses:
CMR 105 - Introduction to Marketing
CMR 261 - Customer Service and Satisfaction
CMR 282 - Computer-Based Business Analysis
Skills / Knowledge
- marketing
- business analysis
- service orientation
- active listening
- reading comprehension
- critical thinking
- getting information
- computers
- communication
- customer service
- English language
- making decisions
- problem solving
- social perceptiveness
- assessing performance
- time management
- writing
- persuasion
- Excel
- spreadsheet software
Issued on
December 1, 2022
Expires on
Does not expire
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COOK - CUSTOMER SERVICE CUSTOMER SERVICE REPRESENTATIVE BILINGUAL CUSTOMER SERVICE REPRESENTATIVE
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U.S. Navy Home Depot Walgreens CVS Health Starbucks