Customer Service

Students who earn a Microcredential in Customer Service gain a plethora of industry driven skills, including critical thinking, communication and service orientation. Other areas of focus include aspects of quality customer service, differentiation between internal and external customers, insight into basic marketing strategies and using data to inform customer service and marketing practices. Included courses: CMR 105 - Introduction to Marketing CMR 261 - Customer Service and Satisfaction CMR 282 - Computer-Based Business Analysis

To earn this badge the individual completed this course with a C- or better. This is a step in a collection of courses that make up various microcredentials at Miami University.

To earn this badge the individual completed this course with a C- or better. This is a step in a collection of courses that make up various microcredentials at Miami University.

To earn this badge the individual completed this course with a C- or better. This is a step in a collection of courses that make up various microcredentials at Miami University.